Privacy Policy

Effective Date: 10 May 2024

RAESM WELLBEING PRIVATE LIMITED ("Company", "we", "our", or "us"), having its registered office at 235 Binnamangala 2nd Floor, 13th Cross Road, 2nd Stage, Indiranagar, Bangalore North, Bangalore-560038, Karnataka, is committed to protecting your privacy. This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect your information when you access our website https://shop.atog.in ("Platform") and use our products and services.

By accessing and using the Platform, you agree to the terms of this Policy. If you do not agree, please discontinue use.

We may update this Policy periodically to reflect changes in our practices, legal requirements, or operational needs. When we do, we will revise the "Effective Date" accordingly. Continued use of the Platform after updates indicates acceptance of the revised terms.

1. Information We Collect

1.1 Data You Provide

Account Data: Name, email ID, phone number, delivery address, date of birth, gender, sexual preferences (optional), etc.
Financial Data: Card details, wallet info, banking data (processed via secure third parties).
Communications: Emails, social media messages, feedback, crash reports, and participation in referral/discount programs.

1.2 Data Collected Automatically

Usage Data: Device details, browser type, IP address, session duration, clicks, and features accessed.
Purchase Data: Cart activity, purchase history, payment method used.
Cookies & Trackers: Web beacons, tracking pixels, log files for analytics and UI improvement.

1.3 Third-Party Information

Information from vendors such as Shopify, analytics providers, and payment processors may be combined with your Platform data to improve service delivery.

2. Use of Collected Data

We use your data to:

Provide, process, and fulfill product orders.
Personalize and improve the Platform experience.
Conduct internal analytics and platform development.
Communicate account and service-related information.
Prevent fraud and ensure compliance with laws.
Conduct targeted marketing and advertising with your consent.

3. Sharing of Data

We may share your data with:

Vendors and Service Providers: Shopify, logistics and shipping partners, payment processors, analytics tools.
Business Partners: For marketing and outreach in accordance with their policies.
Legal Authorities: If required to comply with applicable laws.
Corporate Affiliates: Within our business group for legitimate purposes.
Change in Control: In connection with a merger, sale, or asset transfer.

We do not share sensitive personal information without your consent or use it to infer characteristics about you.

4. Your Rights

You may contact us at Support_atog@atog.in to:

Access / Know what personal data we hold about you.
Correct inaccurate or outdated data.
Delete personal data no longer necessary for processing.
Withdraw Consent for non-essential data processing.
Restrict Processing or opt-out of promotional communications.
Port Your Data in applicable formats.
Appeal any denial of rights under this Policy.

5. Cookies

We use cookies and similar technologies to:

Maintain site functionality and remember preferences.
Run analytics and understand usage behavior.
Customize and improve product recommendations and ads.

To learn more or to manage your cookie preferences, refer to Shopify’s Cookie Policy. You can also disable cookies through your browser settings, but this may impact your experience.

6. Data Retention

We retain data only as long as necessary to:

Maintain your account.
Provide and improve services.
Meet legal obligations.
Resolve disputes or enforce policies.

7. Data Security

We use TLS encryption and implement physical, technical, and administrative measures to safeguard your personal data. However, no system is completely secure. Please use caution when transmitting data online.

8. Cross-Border Data Transfers

Your data may be stored or processed outside India. In such cases, we ensure appropriate safeguards are in place as required under applicable law.

9. Children's Data

Our services are for users aged 21+. We do not knowingly collect data from minors. Parents may contact us to request deletion of information provided by children.

10. Contact Us

For questions about this Policy or to exercise your rights, contact:
Email: Support_atog@atog.in
Address: 235 13th Cross Road, Hoysala Nagar, Indiranagar, Bengaluru, Karnataka 560038, India