Terms & Conditions

Acceptance of Terms

By accessing or using Our website/ social media accounts/ blogs/ platforms [collectively referred to as "Platform(s)"] the User, customer or any interested party (collectively, "You", "Your" or "Users") agree to be bound by the terms and conditions set forth in these Terms of Use (‘Terms’), as updated from time to time, which are to be read in conjunction with Our Privacy Policy. These Terms, along with any referenced or incorporated documents, constitute a binding legal agreement between You and RAESM Wellbeing Private Limited (together with its affiliates, referred to as "ATOG", "We", "Us", "Our").

Through the Platforms, You may buy a selection of Our Products (‘Products’) and access general articles, guides and updates about the Products and their use (‘Information’). These Terms set the rules for Your access to and use of the Platforms, the purchase of Products and Your access to the Information.

If there is any inconsistency between any of Our policies and these Terms, these Terms will prevail. If you do not agree with these Terms, please discontinue the use of Our Platforms and/or Products and immediately navigate away.

Eligibility

You must be at least 21 years old and legally competent to contract under applicable laws to access, purchase or use our Platforms and Products.

ATOG Account

You may create an ATOG Account using Your email. You are responsible for all activity under Your account and for safeguarding Your credentials. We may suspend or terminate Your account or prevent Your use of the Platforms if you violate these Terms.

Product Use and Safety

All Products sold on ATOG are intended for your personal use only, must not be resold or used for any commercial purpose.

Product descriptions are provided to the best of Our ability, but colors, packaging, and appearance may vary slightly. We do not warrant that the Product description, color, information or other content of the Platforms is accurate, complete, reliable, current or error-free. The pictures of the Product are indicative and may not match the actual Product. We reserve the right to correct, change or update Information, errors, inaccuracies or omissions at any time without prior notice.

You are solely responsible for determining whether any Product is appropriate for Your intended use and personal circumstances. Content on the Platforms is general information and should not be construed to be professional advice.

You should use the Products strictly in accordance with ATOG’s user guides/labels and any manufacturer instructions. Do not alter, misuse or operate a Product outside the stated specifications.

ATOG is not responsible for loss or damage arising from use that is inconsistent with instructions, specifications or this clause. Misuse voids any warranty and is at Your risk.

Battery use: Use only the specified battery type and compatible chargers; do not mix old/new or different chemistries. Stop use of the Product immediately if a battery/device is damaged, swollen, leaking, unusually hot or malfunctioning and contact us at care@atog.in or +91-9870302018.

Payments

We accept payments via credit/debit cards, UPI, e-wallets and net banking. All prices are inclusive of GST unless stated otherwise.

We use third-party payment processors for effecting and processing payments made by electronic means on our Platforms. The measures employed to secure such payments are the sole responsibility of these third-party payment processors. For any information pertaining to the security measures implemented by your bank, UPI, credit card or E-Wallet service provider, please contact them directly. We are not responsible or liable for any of their data security practices or obligations.

Shipping, delivery, returns, cancellation and refunds

For detailed information on Shipping, delivery, returns, cancellations & refunds please refer to the Shipping & Return Policy provided on Our Platforms.

Disclaimers

We may, at any time, update, pause or withdraw any Product, including changes to price and availability shown on the Platforms. The Platforms, its content and the Products are provided “as is” and “as available”, without any statutory, express or implied warranties (including merchantability, fitness for a particular purpose, accuracy, title or non-infringement), and without any promise of security, timeliness, compatibility or freedom from viruses/malware or other harmful code.

To the fullest extent allowed by law, neither We nor Our directors, investors, shareholders, employees, agents, representatives or affiliates will be responsible, whether in contract, tort (including negligence) or otherwise, for loss of profits, revenue, business, goodwill or reputation, loss or corruption of data, business interruption, device/system failure or similar losses arising from Your use of the Platforms/Products or reliance on any content or Information.

Using the Platforms requires an active internet connection (Wi-Fi or mobile data) and sufficient device power. We are not responsible for reduced functionality due to lack of connectivity/battery, or for any data/usage charges You incur.

We strive to keep unlawful or infringing material off the Platforms. If You report content and, in Our reasonable view, it breaches these Terms or applicable law, We will attempt to remove or disable access within the prescribed timelines.

Sexual wellness products are not expressly banned under the Indian law but may be subject to obscenity, customs, and decency standards. You are responsible for ensuring that purchase, possession, and use are lawful in Your jurisdiction.

Our Products are intended strictly for private, personal use by consenting adults of legal age and are not intended for minors. By purchasing, You represent being of legal age and that use will comply with applicable Indian laws.

We do not guarantee uninterrupted, error-free access to the Platforms or the Products.

Accuracy and completeness of information

We strive to be as accurate as possible in providing the Information on Our Platforms. We are not responsible if Information on Our Platforms is inaccurate, incomplete, or not current. All material is for general information only and must not be used as the sole basis for decisions without consulting primary, more accurate, more complete, or more timely sources. You rely on it at Your own risk.

The Platforms may include historical information that, by nature, is not current and is provided for reference only. We may modify the Platforms’ content at any time and You agree it is Your responsibility to monitor changes to the Platforms.

Comments, feedback, and other submissions

If, at Our request or without Our request, You send creative ideas, suggestions, proposals, plans, or other materials (collectively, “Comments”) -online, by email, by postal mail, or otherwise You agree that We may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments You send. We have no obligation (i) to keep the Comments confidential, (ii) to pay compensation to You, or (iii) to respond to You.

You represent and warrant that Your Comments do not violate any third-party rights (including copyright, trademark, privacy, personality, or other personal/proprietary rights); do not contain defamatory, unlawful, abusive, or obscene material; and do not contain any virus or other malware that could affect the operation of the Platforms.

You must not use a false email address, impersonate any person, or mislead Us or others as to the origin of any Comments.

You are solely responsible for Your Comments and their accuracy and We assume no responsibility or liability for any Comments posted by You or any third-party on the Platforms or anywhere else.

We may, but are not obliged to, monitor, edit, or remove content that, in Our sole discretion, is unlawful, offensive, threatening, defamatory, pornographic, obscene, otherwise objectionable, or violates any party’s intellectual property or these Terms.

Intellectual Property

Ownership: We (and/or Our licensors) exclusively own and retain all rights, title and interest in and to the Platforms, the Products and the Information, including all intellectual property and proprietary rights therein. This includes, without limitation: copyrights in code and content; trademarks, service marks, trade names, logos and trade dress; domain names; patents and patentable inventions; industrial designs; integrated-circuit layout designs; databases and database rights; compilations, data sets, analytics, models, algorithms, formulae and processes; user interface and look-and-feel; text, images, graphics, audio-visual material; software and firmware (in source and object form), architecture and know-how; trade secrets and moral rights; and all updates, patches, enhancements and other modifications (collectively, the "ATOG IP").

Restrictions

You must not, without Our prior written consent:
  • copy, reproduce, adapt, translate, publish, distribute, transmit, publicly display, sell, rent, lend, sub-license or otherwise exploit any ATOG IP;
  • prepare derivative works from the ATOG IP;
  • reverse engineer, decompile, disassemble or attempt to derive the source code of the Platforms;
  • remove or alter any proprietary notices; or use the ATOG IP for any commercial purpose other than as permitted by these Terms.

If You create any derivative work or improvement in breach of this clause, You hereby assign to ATOG, on creation and for no additional charge, all rights (including present and future rights) in such derivative work or improvement to the maximum extent permitted by law.

Limited Licence

You may download or copy the contents and other materials displayed on the Platforms, for Your personal use only. We also grant You a limited, revocable, non-transferable, and non-exclusive license to create a hyperlink to the homepage of the Platforms, for personal, non-commercial use only. The contents on the Platforms are to be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, re-publication, display, or performance, of the contents on the Platforms is strictly prohibited.

Medical & Informational Disclaimer

Our Products are for personal wellness and pleasure; they are not medical devices and are not intended to diagnose, treat, cure or prevent any condition. Always seek guidance from a qualified healthcare professional and do not delay or disregard such advice because of Our content. We do not endorse specific drugs, doctors or treatments, and We do not guarantee the completeness, accuracy or suitability of the Information. Any reliance on the Information at Our Platforms shall be at Your own risk and We are not liable for outcomes arising from such reliance.

Product descriptions, guides, blogs, influencer content, and reviews do not constitute medical advice, diagnosis, or treatment and are only for informational purposes only and not a substitute for or intended to be professional medical guidance. Please consult a qualified healthcare professional for health conditions, infections, pain, injuries, allergies, etc.

Avoid usage of Our Products on broken or irritated skin, discontinue if irritation or discomfort occurs, and consult a physician if symptoms persist; individuals with allergies or sensitivities should review labels and avoid Products containing potential irritants or allergens such as latex, glycerin and glycols, parabens, fragrances, dyes, or warming/tingling agents.

Misuse, incompatible lubricants, exposure to extreme temperatures, or unauthorized modifications may damage products and void warranties (if any). Follow product‑specific manuals for storage, charging, and cleaning.

Store Our Products clean and dry, away from extreme heat/cold, direct sunlight, and incompatible materials.

Indemnification

To the maximum extent permitted by applicable laws, You agree to indemnify, defend, and hold Us or any of Our affiliates or suppliers, including any of Our or their partners, officers, employees, agents, contractors, successors, or assignees, (collectively, Parties) harmless from and against all claims, demands, lawsuits, damages, liabilities, losses, costs, or expenses (including, but not limited to, reasonable fees and disbursements of counsel and court costs), judgments, settlements, and penalties of every kind arising from or relating to any violation of these Terms by You and any action or omission committed by You related to Your use of Our Platforms/Products.

ATOG Parties may assume the exclusive defense and control of any matter subject to indemnification by You at their own expense, in which case You agree to provide such parties with all reasonably requested assistance, information and cooperation at Your own expense.

Limitation of Liability

To the maximum extent permitted by applicable laws and notwithstanding any other provision of these Terms, in no event shall ATOG Parties be liable to You for any indirect, special, incidental, exemplary, punitive, or consequential damages, whether arising in contract, equity, tort, or otherwise, or for damages related to delay, loss of goodwill, loss of business reputation, loss of personal reputation, loss of or damage to data, interruption in use or availability of data, loss of use of money or use of Products, lost profits, revenue or savings (actual or anticipated), or other economic loss ensuing from or in connection with the existence, access to, use of, or inability to use Our Products/Platforms, even if any ATOG Parties have been advised of the possibility of such damages. These limitations shall apply notwithstanding the failure of the essential purpose of any limited remedy.

To the extent permitted by law, Our maximum liability for any claim will not exceed INR 1000.

Restrictions of use

You are solely responsible for anything You upload, post, email or otherwise provide on the Platforms (including Product reviews). ATOG does not assume any responsibility for such material.

You shall not, and shall not encourage or assist others to use the Platforms, Products or any of its content in the following manner:

  • For any unlawful purpose or in breach of these Terms;
  • For any harmful, abusive, fraudulent or malicious purpose;
  • To harm, disrupt or disadvantage Us in any manner;
  • Spam, scam or defraud users or prospective users;
  • Impersonate any person or entity;
  • Engage in abusive, disrespectful or harassing conduct towards Our personnel;
  • In a way that infringes or violates rights (including privacy, publicity, copyright, trademark, other IP or contractual rights);
  • Post or transmit content that is hate speech, threatening, sexually explicit or pornographic, incites violence, or contains nudity or graphic/gratuitous violence;
  • Promote racism, hatred or physical harm to any group, individual or child, or invade another’s privacy (including bodily privacy);
  • Solicit passwords or personal data for commercial or unlawful purposes, or disclose another person’s personal information without consent;
  • Host, display, upload, modify, publish, transmit, store, update or share content:
    • containing viruses, malware or code intended to interrupt, destroy or limit any computer resource;
    • that threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order; that incites an offence; prevents investigation; or insults another nation;
    • that misleads about the origin of the message, or knowingly communicates misinformation/patently false or misleading information, including any information which, regarding the business of the Central Government-is identified as fake/false/misleading by a fact-check unit of the Central Government notified in the Official Gazette;
    • constituting an online game not verified as a permissible online game, or any advertisement/surrogate promotion of such game, or operate any online gaming intermediary offering such game;
  • Use another user’s account or share Your account;
  • Create a new account after termination, unless ATOG provides written permission;
  • Use the Platforms, content or Information for any commercial purpose except as expressly permitted in these Terms or with Our prior written consent;
  • Copy, reproduce, stream, capture, access by means other than the interfaces that We provide;
  • Publish, republish, post, transmit, publicly display, frame, link from or to, distribute, share, embed, translate, decompile, reverse engineer, disassemble or otherwise exploit the Platforms or any content/Information in any way not permitted under these Terms, or incorporate any part of them into hardware/software applications;
  • Embed, republish, maintain or display Our content on sites/apps that typically host unlawful, obscene, pornographic, defamatory, threatening, discriminatory, harassing, bullying, vulgar, indecent, profane, hateful or racially/culturally/ethnically offensive material; that encourage criminal conduct; that could create civil/criminal liability; that violate law; or that infringe IP or link to infringing/unauthorised content;
  • State or imply that We endorse any statements You make.

Electronic Communication

By using the Platforms, You consent to receive all communications from Us in electronic form. Such communications may include service updates, notices, promotional material, advertisements, disclosures, or any other information relating to the Platforms, Products or Information.

We may communicate by e-mail, in-app or browser notifications, SMS, or by posting notices directly on the Platforms. You agree that these electronic communications are legally valid and satisfy any requirement that information be provided “in writing.”

You are solely responsible for keeping Your contact details (including e-mail address and mobile number) current and accurate. Any communication sent to the e-mail address or contact details You have provided shall be deemed delivered once dispatched from Our systems, regardless of whether You actually access or read it.

Grievance

If you have any complaints, grievances or questions related to the Platforms, Products or other content and services (“Grievances”), please contact Our grievance officer in the following manner:

Name: Megha Sharma

E-mail: grievances@atog.in

Phone: +91 9870302018

Ordinarily, We will acknowledge all Your Grievances within 48 (forty-eight) hours of You writing to Us, and resolve all Grievances within 30 (thirty) days of You writing to Us.

However, where You report any Grievance to Us, and if in Our reasonable opinion the Grievance related to specific categories of content that violate applicable laws, We shall resolve such Grievances in an expedited manner, according to the applicable timelines.

Term and termination

These Terms begin on Your first access and continue until terminated by You or Us.

We may modify, suspend or withdraw the Platforms/Products/Information, and may suspend or terminate Your access to Our Platforms with or without cause or notice. You may terminate by closing Your ATOG account and ceasing all use.

On termination, Your rights immediately cease and you must stop the use of the Platforms and delete/destroy all copies of Platforms’ content/Information/ATOG IP and confirm completion on request.

Sections 8 (Disclaimers), 11 (Intellectual Property), 14 (Limitation of Liability), 13 (Indemnification), 18 (Term and Termination), and 20 (General Provisions) shall survive the efflux of time and the termination of these Terms.

Privacy and Third-Party Data

Your use of the Platforms is subject to Our Privacy Policy.

We may run the Platforms using third-party data, software, cloud and other services. We have appropriate arrangements with such providers and We, to the extent permitted by law, do not give warranties and assume no liability for any unavailability, inaccuracy, interruption, error or loss arising from the activities of such third-parties.

The Platforms may show ads or links to third-party websites, products or content. We do not control or vouch for any third-party material or its accuracy/availability. Your interactions are at Your own risk and We are not responsible for third-party actions, content, products, services, pricing, support or policies. Featuring any third-party ad, link or offer does not equal endorsement.

Before using any third-party site/product/service accessed via the Platforms, review that party’s terms and privacy policy as Your relationship with them is governed by their terms. We may share limited information with service providers/advertising partners to operate the Platforms and measure ads, in line with Our Privacy Policy.

Miscellaneous

Governing Law
You agree that all matters relating to your access to or use of Our Platforms/Products, including all disputes arising in respect of, or in connection with, these Terms, including but not limited to the validity, breach or termination of these Terms, will be governed by the laws of India, under the jurisdiction of courts in New Delhi, India.

Force Majeure
We are not responsible for delays or non-performance resulting from events beyond Our control (natural disasters, strikes, government orders, pandemics, etc.).

Changes to Terms
We may update these Terms at any time. Continued use of our Platforms and Products implies acceptance of the updated Terms. If you do not agree to any change, stop using the Platforms immediately. Continued use of Our Platforms after updates to these Terms constitutes acceptance of the revised Terms.

Assignment
We may assign, delegate or otherwise transfer any of these Terms to another party without notice to you, to the extent permitted by applicable laws. You may not assign, delegate, sublicense or otherwise transfer any of your rights or obligations hereunder to any third party without our prior written consent. Any attempt to assign, delegate, sublicense or transfer such rights or obligations without our prior written consent shall be null and void.

Severability
If any provision of these Terms is held illegal or unenforceable, the remaining provisions remain effective. The invalid provision will be deemed replaced by a valid provision that most closely reflects the provision’s original intent and commercial effect, to the extent permitted by law.

Contact Us

For any concerns or questions about these Terms, contact us at