Terms & Conditions

Effective Date: 10 May 2024
Company Name: RAESM Wellbeing Private Limited
Website: https://shop.atog.in
Support Contact: support_atog@atog.in
Registered Address: 235 Binnamangala 2nd Floor, 13th Cross Road, 2nd Stage, Indiranagar (Bangalore), Bangalore North, Bangalore – 560038, Karnataka, India.

1. Agreement to Terms

By accessing or using our website, platform, or services, you agree to these Terms and our Privacy Policy. If you do not agree, please discontinue use of the site and services.

2. Eligibility

You must be at least 21 years old and legally competent to contract under applicable laws to access or use our Platform and Products.

3. ATOG Account

You may create an ATOG Account using your email. You're responsible for all activity under your account and for safeguarding your credentials. We may suspend or terminate your account if you violate these Terms.

4. Intellectual Property & Content Use

All content (audio, text, visuals, software, and design) available on the ATOG platform is owned by or licensed to RAESM Wellbeing Pvt. Ltd. You are granted a limited, personal, non-commercial license. No part of the content may be copied, reproduced, or distributed without express written consent.

5. Product Use and Safety

  1. All pleasure products sold on ATOG are intended for personal, hygienic use only and must not be shared or resold.
  2. Products are not medical devices and make no medical claims. Discontinue use and consult a medical professional if irritation or discomfort occurs.
  3. By purchasing, you confirm that you are at least 21 years old.
  4. Product descriptions are provided to the best of our ability, but colors, packaging, and appearance may vary slightly.

6. Payments

  1. We accept payments via credit/debit cards, UPI, e-wallets, net banking, and ATOG-issued gift cards.
  2. All prices are inclusive of GST unless stated otherwise.
  3. We use secure, third-party payment processors and are not responsible for issues arising from them.

7. Shipping & Delivery

  1. Orders are typically processed in 3–5 business days and shipped in discreet packaging.
  2. Delivery times vary by location.
  3. You are responsible for providing accurate shipping information. We are not liable for lost orders due to incorrect addresses.

8. Returns, Cancellations & Refunds

  1. Due to the intimate nature of our products, all sales are final.
  2. Returns or replacements are accepted only for damaged or defective items reported within 48 hours of delivery.
  3. Refunds (if applicable) are processed within 3–5 business days to the original payment method.
  4. Orders can be cancelled within 24 hours, provided they haven’t been shipped.

9. Medical & Informational Disclaimer

  1. Our products are for personal wellness and pleasure; they are not medical devices.
  2. Any advice, blog, or content provided by ATOG is for informational purposes only and not a substitute for professional medical guidance.

10. Limitation of Liability

  1. We do not guarantee uninterrupted, error-free access to the website or products.
  2. To the extent permitted by law, our maximum liability for any claim will not exceed INR 1000.
  3. We are not liable for indirect or consequential damages.

11. Privacy and Third-Party Data

  1. Your use of the Platform is subject to our Privacy Policy.
  2. We may use third-party tools and advertisers. We are not responsible for their services or accuracy.

12. Dispute Resolution & Governing Law

  1. These Terms are governed by the laws of India.
  2. Jurisdiction: All legal disputes are subject to the courts of Bangalore, Karnataka.
  3. Any disputes shall first attempt resolution via mutual discussion. If unresolved, they will be subject to arbitration under the Arbitration and Conciliation Act, 1996 in Bangalore, in English.

13. Force Majeure

We are not responsible for delays or non-performance resulting from events beyond our control (natural disasters, strikes, government orders, pandemics, etc.).

14. Changes to Terms

We may update these Terms at any time. Continued use of our Platform and Products implies acceptance of the updated Terms.

15. Contact Us

For support or questions, email us at support_atog@atog.in